![]() ![]() Thank you for the opportunity to resolve this complaint from ************************** We trust this addresses any concerns you may have. Please advise ***************************** to allow from seven to ten business days from the processing date for the funds to be credited to his/her bank account. ***************************** reached out to ** on requesting subscription cancelation and refund, customer service agent canceled the subscription and provided a partial refund.Īlthough our charges are not refundable as stated in our Terms and Conditions, we previously decided to make an exception for ***************************** and refunded him two charges in the amounts of USD ***** and USD ***** each on and. Our records do not show any cancellation attempts or cancellation requests by ***************************** previous to the date of the charges. Finally, ***************************** was also sent an email to the email address provided to ** ( on the same day confirming ********************************* access to our services and reiterating one more time that Your subscription begins immediately and renews on 0 to our service at USD ***** billed every 4 weeks.'' Accordingly, ********************************* card was charged USD ***** for the applicable month of service on. The purchase confirmation page also clearly disclosed that this subscription will ''begin immediately and renew on 0 to our monthly service at USD ***** per month.'' This page also provides information on how ***************************** could cancel before this monthly charge. You will be billed USD ***** after 14 days, and every 4 weeks after that until your subscription ends which you can cancel at any time. Immediately in between where ***************************** entered his credit card information and the Get your Resume option, we clearly state that:īy clicking "Get Your Resume" below you agree to be charged USD **** now and accept our Terms of Use and Privacy Policy. Once the subscription was selected and ***************************** clicked on Continue, he arrived at the payment page. We also state that the subscription can be canceled at any time on the offer page. On the page where ***************************** made that selection, immediately below the choice of subscriptions, the offer indicates the subscription After 14 days, auto-renews at USD ***** billed every 4 weeks''. ***************************** chose to accept our offer for 14-Day Full Access, which automatically renews monthly. The copy online provided ***************************** with a choice of 14-Day Full Access at a discounted rate, which automatically renews to monthly access for a monthly fee or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long. You can also use a web browser or the YouTube app.Thank you for the opportunity to resolve this complaint from *****************************. ![]() You can un-pause and resume your membership at any time before your scheduled resume date by visiting YouTube.If your plan price changed while you were paused, you'll be charged the new rate. When your paused state ends, you'll automatically be charged for your next month of service at your normal monthly price.You can't access them until you resume your membership. If you have a YouTube Music Premium subscription, any music you've downloaded will be retained.If you have a YouTube Premium subscription, any videos or music you've downloaded will be retained.You can cancel your membership at any time during the paused state.While your membership is paused, you (and any family members on your plan) won’t have access to any YouTube Premium or YouTube Music Premium benefits.Your membership will be paused after the end of your current billing cycle.You can choose the length of this paused state, from 1 to 6 months.Select how many months you want to pause your membership for using the slider, then tap Pause membership.Tap your profile picture Paid memberships. ![]()
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